My ultra-dedicated colleague is really funny sometimes. I have to work with him quite a bit, and we frequently attend meetings together. I have, however, learned the hard way not to rely on his notes.
*during a meeting with the boss, about the content for transactional emails*
Boss: Make the email more personal. Connect to the customer, talk about their needs and wants. Also, add in a bit of personal information. He or she should feel almost sentimental on reading it, and thus be catapulted into the action we want.
A day later, when we were implementing all feedback and suggestions, I read ultra-dedicated’s notes of the meeting. The above paragraph was succinctly summarised thus:
“Make email more senti.”